Webhook when a tracking number is added or updated

Hello PrepBusiness Support,

We are planning to implement a semi-automated receiving workflow for Online Arbitrage packages in our prep center.

We tested the “Tracking – Updated” webhook. It appears to trigger when the carrier updates the delivery status, for example when a shipment is marked as delivered. However, it does not appear to trigger when a client adds or edits a tracking number in PrepBusiness.

We would like to request a separate webhook event that is triggered whenever:

• a tracking number is added to an inbound shipment;

• an existing tracking number is modified;

• a tracking number is removed.

Ideally, the webhook payload should include:

• tracking number;

• merchant/client ID and name;

• inbound shipment ID;

• inbound shipment status;

• date and time of the change;

• event type: tracking added, updated or removed.

We need this functionality to synchronize announced tracking numbers with our receiving application. When a package arrives, our employee will scan it and the application will verify whether the tracking number was previously registered by the client.

If such a webhook is not currently available, could you please confirm whether:

1. You can add it as a new feature;

2. You offer an API endpoint for searching inbound shipments by tracking number;

3. The “Inbound Shipment – Created” webhook contains the tracking number and merchant information;

4. There is another existing method for detecting when a client adds or modifies a tracking number.

This functionality would significantly improve our receiving process and reduce the manual handling of unannounced packages.

Thank you.